Refund Policy

At Al-Khulood, customer satisfaction is our top priority. Please read our return and exchange policy carefully to ensure a smooth and transparent process.

1. Return & Exchange Period
Products may be returned or exchanged within [number of days] days from the date of delivery.
Requests made after this period will not be accepted.

2. Eligibility Conditions
To be eligible for a return or exchange:

• The product must be in its original condition, unused, and unopened.
  
  

• It must be returned in its original packaging with all accessories and proof of purchase.
  
  

• Certain items are non-returnable, including:
  
  

• Opened personal care or cosmetic products
  
  

• Items marked as final sale or promotional offers
  
  

3. How to Request a Return or Exchange
Please contact us via [email address / phone number / contact form] and include:

• Order number
  
  

• Reason for return or exchange
  
  

• Photos of the product, if applicable
  
  

4. Fees

• Returns: Shipping fees or payment gateway charges may be deducted from the refund amount.
  
  

• Exchanges: The customer is responsible for the shipping fees if the reason is not due to a defect or error from our side.
  
  

5. Refund Processing Time
Once we receive and inspect the returned item, refunds will be processed within [number] business days and issued to the original payment method.